Privacy Policy

Casa Verde respects your privacy. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have. Our store is hosted on Shopify, which provides our checkout and website platform.

What we collect

  • Contact and order details such as your name, email, phone number, billing and shipping address.
  • Payment information is entered directly into Shopify's secure checkout and processed by our payment providers. We never see or store your full card number.
  • Order history including what you view, add to cart, buy or return.
  • Messages you send us through our contact form or by email.
  • Device and usage information such as your browser, IP address and how you use the site, collected through cookies and similar technologies.

How we use it

  • To process and deliver your orders, including payments, shipping, returns and refunds
  • To reply to your questions and provide customer support
  • To keep the store secure and prevent fraud
  • To improve our website and product range
  • To send marketing emails, only if you've opted in. You can unsubscribe at any time using the link in any email.

Who we share it with

We only share personal information where it's needed to run the store, for example with Shopify, our payment processors, and the suppliers and carriers who fulfil and deliver your order. These providers may be located outside Australia. We don't sell your personal information.

Cookies

We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some parts of the store may not work without them.

Keeping your information safe

We take reasonable steps to protect your information. Our checkout is encrypted and hosted by Shopify, which is PCI DSS compliant. No online system is perfectly secure, so please don't send sensitive information through unsecured channels.

How long we keep it

We keep your information only for as long as we need it to provide our services, meet our legal and tax obligations, and resolve disputes.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it, by sending a request through our contact page. If you're not happy with how we've handled your information, let us know and we'll work to resolve it. You can also contact the Office of the Australian Information Commissioner (OAIC).

To learn more about how Shopify handles personal information, visit the Shopify Privacy Policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact

For any privacy questions, reach us through our contact page.