Warranty

Every Casa Verde Cordless Rechargeable LED Wall Light comes with a 1 year warranty against defects. This page explains what's covered and how to make a claim.

What's covered

If your wall light has a defect in materials or workmanship within 12 months of the date it was delivered to you, we'll repair it, replace it or refund you, at our choice.

What isn't covered

• Damage caused by accidents, drops, misuse or not following the included instructions
• Damage from water, or from charging with a faulty or incompatible charger
• Normal wear and tear, including cosmetic marks and scuffs
• Lights that have been modified, opened or repaired by someone other than us

How to make a claim

1. Contact us within the 12 month warranty period by email at hello@thecasaverde.com.au or through our contact page.
2. Include your order number, a short description of the problem and a photo or short video showing it.
3. We'll reply with next steps. If we need the light back, we'll send you instructions for returning it.

Costs

For an accepted warranty claim, we cover the cost of the repair or replacement and any return postage. You don't pay anything to make a claim.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which the warranty relates.

Warrantor

Casa Verde
PO Box 16, Bogangar NSW 2488, Australia
Phone: 0491 827 428
Email: hello@thecasaverde.com.au